Frequently Asked Questions
How much notice do I need to give to book?
In order to avoid disappointment and secure the castle you require, we recommend you book as soon as possible. However if you make a spontaneous decision even on the day, it's always worth phoning us, to see what we have available.
How do I make a booking?
All bookings need to be placed online, you can do this by selecting your desired product, going to the bottom of the page & checking availability, once confirmed its available you can add to your basket & proceed with booking, you will need to confirm with us first if your booking is timed just to check we can accommodate your timings.
Will I need to pay a deposit?
We require a £25 booking fee in order for you to secure your booking, which can be done through our online booking system. We will then require your booking to be paid in full the day before we deliver, this needs to be done via a BACS (bank transfer) Payment, you will be sent all this info in your delivery confirmation email a few days before your booking takes place,
Is it cheaper if I only have for a few hours?
No the price remains the same regardless of how many hours you hire the equipment for, ( with exception to late night collection fee) this is because the same amount of work is still required by us, when we deliver, set up, & return dismantle & collect.
What time will you deliver & collect?
We normally deliver between 8am-12noon & start our collections from 4pm up to 7pm. We allow at least 6 hours for your Hire & sometimes longer if possible due to routing, however many people will choose the earliest delivery time & latest collection, sorry we cannot work like that, so first delivery will normally be first collection, as that is the fairest way. If you require the castle to be collected later than 7pm we charge a late pick up collection fee of £30. We do not do any over night hires.
But I've hired a venue outside or delivery/collection times!
That's fine, if you can let us know the time of your event as soon as possible, we will accommodate your delivery/collection to fit in with your time schedule. Please remember we need up to 30 mins either side of your event to set up & dismantle.
Delivery Fees
Delivery is free within a 10 Miles radius, we can sometimes deliver further a field, but a delivery fee will be incurred as follows:
The venue is upstairs
We are not able to carry bouncy castles up flights of stairs, they are extremely heavy and are delivered on sack barrows.
Where can I set up a bouncy castle?
We can set up in all indoor venues, such as halls & community centres, providing there is enough room & ceiling height allows. A majority of outside hires are in people's gardens, so we need this area to be flat, & of natural grass. We do not set up castles on Concrete, Tarmac, Block Paving, Decking, Patio's, Astro Turf, Sand or excessive mud. This is due to not being able to anchor the castle down safely & securely.
Do I need to do anything on day of delivery?
We make our deliveries on sack barrows, as a lot of our equipment is extremely heavy, in order for us to do this safely we need clear access of an approximate 3 foot width gap, please ensure or paths & passageways are free from any obstacles. We also need access to a plug socket that's within 25 metres of where you would like to use the inflatable. Please note we do not use generators, and we do not supply them.
No rear or side access
That's fine, most castles will fit through a house, but please bear in mind they will be transported on a sack barrow, which may be dirty and we cannot accept any responsibility for any damage that may be caused.
What happens if I want to cancel?
We require 28 days notice to cancel your booking, your deposit of £25 WILL NOT be refunded, however we are happy to rebook another date for you within a 3 month period, on one occasion, subject to availability. If the cancellation is within a lesser time period of 28 days, you will be required to pay the full outstanding amount within 7 days of your cancellation, this is due to short notice & lack of opportunity for us to hire the party equipment you booked out to another customer. Only the deposit amount of £25 can be transferred to an alternative date, the outstanding balance that would be due to be payable due to your cancellation WILL NOT be transferred.
Weather Conditions
Rain
We understand that the good old British weather is not always reliable, therefore most of our castles have built in rain covers so they can still be used in light rain, however in the event that the rain is persistent or heavy the bouncy castle should not be used for safety reasons. We WILL NOT offer a refund on your £25 Deposit/Booking fee only an alternative date within a 3 month period subject to availability & can only be deferred once. We cannot control the weather, however before you place a booking you do have the opportunity to book a hall, so if you choose to have your event outside, you run the risk of a cancellation if weather is poor. If rain is forecast we will contact you to give you the opportunity to defer your booking, if you however decide that you still want the castle, & it rains for the whole time of your event, you will not be offered a refund or allowed to transfer your booking as we have given you that chance already. We will not set the inflatable in rain, & will take the decision to cancel in your behalf, this is purely for safety reasons, any balance paid other than deposit/booking fee will be refunded, within 7 days. We only cancel on the day as weather predictions change so much, if you choose to cancel prior to the date of your booking because you think the weather is going to be bad you will still be required to pay for your booking. If we cancel on the day we will refund your monies paid apart from the deposit.
Wind
Wind gusts for us are extremely frustrating & we have more wind cancellations than rain cancellations, we always advise that you have a back up plan, we are a safe company & will not go against HSE rules, no matter how disappointed you feel as safety is absolutely paramount to us, please be aware we are not letting you down, cancelling is not something we want to do.
Legally we are not allowed to set up a bouncy castle outside if wind speeds reach & exceed 24 MPH, including wind gusts, & 21 MPH in open spaces such as fields, it is against the law, it is not safe and makes our insurance invalid, as it does for every other company. We monitor the weather very closely, we do not take the decision lightly to cancel your booking but will do so if wind gusts are over the legal limit. If you choose to book your event outside, you take the risk of a cancellation, because the weather cannot be guaranteed & you have an opportunity to book a hall beforehand, therefore WE WILL NOT refund your £25 Deposit/Booking fee, we are happy to offer an alternative date within a 3 month period subject to availability, & can only be deferred once. Sadly we cannot control the weather.
We don’t refund deposits/booking fees, as a lot of work goes on behind the scenes in order for your booking to go ahead, such as admin tasks, also we hire a hall for all the equipment to be cleaned, at a cost to us.
We hope this answers any questions that you may have, however if you're not able to find the answer you require then please give us a ring 07852160861, we will be more than happy to help.
Please take a look at our terms & conditions, you will be required to sign a copy of them on the day of your delivery, before any equipment can be left with you. 😊